Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use SlotPlayMate Casino Portal.
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
This privacy policy complies with GDPR and UK Data Protection Act 2018. We may update this policy to reflect changes in our practices or legal requirements.
When you use our Service, we may collect the following personal information:
• Name, email address, and contact information
• Date of birth for age verification purposes
• Country of residence for regulatory compliance
• Account credentials (username and encrypted password)
• Communication preferences and marketing consent
• Support inquiries and correspondence with our team
We automatically collect certain information when you visit our website:
• IP address and approximate location
• Browser type, version, and operating system
• Device information and screen resolution
• Pages visited, time spent, and referral sources
• Cookies and similar tracking technologies
• Website usage patterns and preferences
We use your personal information for the following purposes:
• Create and manage your user account
• Provide personalized casino recommendations
• Process affiliate referrals and track conversions
• Deliver customer support and respond to inquiries
• Ensure compliance with age and jurisdiction requirements
• Send account-related notifications and updates
• Deliver promotional offers and casino bonuses (with consent)
• Provide responsible gaming resources and support
• Share important policy or service changes
• Comply with legal obligations and regulatory requirements
• Prevent fraud, abuse, and unauthorized access
• Enforce our terms of service and user agreements
• Protect the rights and safety of our users and business
Under GDPR, we process your personal data based on the following legal grounds:
Processing required to provide our services, manage your account, and fulfill our contractual obligations to you.
Improving our services, preventing fraud, and conducting business operations that benefit both parties.
Meeting regulatory requirements, age verification, and compliance with gambling laws and regulations.
Marketing communications, non-essential cookies, and other processing activities requiring explicit consent.
We may share your information in the following limited circumstances:
When you sign up with a casino through our referral links, we share necessary information (name, email) to facilitate account creation and bonus delivery. Partners are bound by strict data protection agreements.
We work with trusted third-party providers for hosting, analytics, email delivery, and customer support. These providers access data only as needed to perform their services and are contractually bound to protect your information.
We may disclose information when required by law, to respond to legal process, protect our rights, prevent fraud, or ensure the safety of our users and the public.
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners, subject to the same privacy protections.
Important: We never sell your personal information to third parties for marketing purposes. Any data sharing is done with your consent or as legally required.
We use cookies and similar technologies to enhance your experience and analyze website usage:
Required for basic website functionality:
• User authentication and session management
• Security and fraud prevention
• Website preferences and settings
Help us understand website usage:
• Page views and user journeys
• Popular content and features
• Performance optimization data
Used for personalized advertising (with consent):
• Targeted promotional content
• Affiliate tracking and attribution
• Social media integration
Remember your choices and settings:
• Language and region preferences
• Display customizations
• Notification settings
Cookie Control: You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling essential cookies may affect website functionality.
We implement comprehensive security measures to protect your personal information:
Data Breach Protocol: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by GDPR, and provide guidance on protective measures you should take.
Under GDPR and UK data protection laws, you have the following rights:
• Request a copy of your personal data
• Download your data in a portable format
• Transfer data to another service provider
• Correct inaccurate personal information
• Update outdated or incomplete data
• Add missing information to your profile
• Request deletion of your personal data
• Restrict processing in certain circumstances
• Object to processing for direct marketing
• Withdraw consent for marketing communications
• Object to legitimate interest processing
• Opt out of automated decision-making
To exercise any of these rights, contact us at:
Email: privacy@slotplaymate.com
Subject Line: Data Protection Request
Response Time: Within 30 days of verification
Verification: We may require identity verification for security
We retain your personal information for different periods depending on the type of data and purpose:
Retained for the duration of your account plus 3 years after closure for legal and tax purposes. You can request earlier deletion subject to legal requirements.
Kept until you withdraw consent or for 3 years from your last interaction with our marketing communications, whichever comes first.
Support tickets and correspondence are retained for 2 years to help resolve ongoing issues and improve our services.
Information required for legal compliance (age verification, affiliate records) is kept for 7 years as required by UK gambling regulations.
Automated Deletion: We have automated systems that delete data when retention periods expire, unless legal holds or ongoing investigations require extended retention.
We primarily process data within the UK and European Economic Area (EEA). However, some transfers may occur:
• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection
• Binding corporate rules for multinational service providers
• Certification schemes and codes of conduct where applicable
Data may be processed in the following jurisdictions with appropriate safeguards:
• United States (cloud hosting and analytics services)
• Canada (customer support and data processing)
• Other countries as necessary for service provision
Your Rights: You have the right to obtain information about international transfers and request copies of safeguarding measures we have in place.
Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal information from minors.
• All users must confirm they are 18 or older during registration
• We may request additional age verification documents
• Accounts found to belong to minors are immediately suspended
• We report suspected underage gambling to relevant authorities
• Immediate account suspension and data deletion
• Notification to parents/guardians where possible
• Cooperation with authorities as required
• Implementation of additional verification measures
Report Concerns: If you believe a minor has accessed our services, please contact us immediately at privacy@slotplaymate.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
• Material changes will be announced with 30 days advance notice
• Updates posted prominently on our website and app
• Email notifications to registered users for significant changes
• Version history maintained for transparency
• Review changes before they take effect
• Contact us with questions or concerns
• Close your account if you disagree with updates
• Exercise your data rights under the new policy
Continued Use: By continuing to use our services after policy changes take effect, you agree to the updated terms. If you disagree, please discontinue use and contact us about data deletion.
For privacy-related questions, concerns, or to exercise your data rights, please contact us:
Email: privacy@slotplaymate.com
Subject: Data Protection Inquiry
Response Time: Within 30 days
Languages: English
Support: Contact Form
Address: SlotPlayMate Limited
London, United Kingdom
Business Hours: Mon-Fri 9AM-6PM GMT
If you're not satisfied with our response to your privacy concerns, you can lodge a complaint with:
UK: Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
EU Citizens: Your local Data Protection Authority
We collect personal information to provide our casino comparison services, share limited data with casino partners for referrals, and protect your information with industry-standard security measures. You have full control over your data and can exercise your rights at any time.